Jostle product Q&A

Support and getting started

Q: What do you mean by turnkey?

A: A complete and integrated platform. No code. No templates. No Widgets. Nothing to build, ever. Simple, elegant usability. Easy to keep content fresh.

Q: Is support included?

A: Yes. All Jostle subscriptions include full email support for your team of champions and administrators.

Q: What do I need to do to get up and running?

A: Onboarding is a simple, straightforward process of uploading your data and content, then inviting your people. Upon signing up for your Jostle subscription you will receive access to the Jostle Forum which provides documentation and guidance on getting started. Organizations with more than 75 people have free access to our Onboarding team. Our experts will guide you through the steps and provide the coaching necessary to ensure you get the most out of your Jostle intranet.

Q: What about engagement coaching?

A: It’s included, and our customers tell us it works. They also tell us our team is great to work with. We will share best practices and benchmark data on how your community is performing.

Q: Which languages do you support?

A: The product supports English, Spanish, Portuguese, French, Dutch, Japanese and German. Others can be easily added. Support and administrative functions are in English only.

Q: Can I do a free trial?

A: Rolling out an engagement platform requires commitment and leadership support. It is not something you can ‘play at’ and see if it works. We will help you fully explore Jostle’s platform before you commit. Our platform and engagement methods are proven.

Q: Questions?

A: You can reach us via email at or via phone at +1-604-566-9520.

Platform access, privacy & security

Q: Is it cloud based?

A: Yes. Our platform is securely accessible from any popular browser and most web-enabled devices. There is no software to install.

Q: Which browsers do you support?

A: We support the two most recent releases of the major browsers, Internet Explorer/Edge, Chrome, Firefox and Safari.

Q: Who can access my Jostle intranet?

A: Jostle’s intranet is designed to support your internal workplace community. It’s secure, private and you control who has access.

Q: Do you support single sign on?

A: Yes. In both Microsoft and Google environments, as well as most third-party SSO providers, including PingID, OKTA and OneLogin. There is an additional charge for single sign on implementation.

Q: Where are your data centers?

A: The US, Europe, Australia and Canada, your choice.

Q: Is my data secure?

A: Yes. See our security information for further details.

Q: Who owns the data I place on your platform?

A: You do.

Q: Do you comply with the strict privacy requirements of BC and Nova Scotia?

A: Yes. Learn more.

Q: Do you comply with the strict privacy requirements of the European Union?

A: Yes. Learn more.

Q: Which mobile devices do you support?

A: Elegant iPhone and Android apps are free with your Jostle subscription.

Q: Can I use Jostle’s intranet from my iPad or tablet?

A: Yes via the browser of your choice. Some administrative functions are not supported in this format.


Q: What is involved in configuring the platform?

A: Jostle’s intranet is turnkey and easy to configure. We will help you make it reflect the structure and culture of your organization.

Q: What integrations are built in?

A: All the tools you need to import employee data form Active Directory and HRIS systems are built in. We will coach you through automated data syncing to/from Jostle. Custom integrations are available at a reasonable cost.

Q: What about integrations to Google Docs and Google Drive?

A: Deep integrations to Google’s world are included for those who want them. Visit our Google page for further details.

Q: How does Jostle’s intranet work with my SharePoint implementation?

A: Some customers choose to use Jostle’s intranet to replace SharePoint. Most choose to keep SharePoint as a document archive and integrate this to their Jostle intranet using links. Deeper integrations are available on a custom basis.

Q: Are other integrations available?

A: Talk to us, we are rapidly building out our integrations to third-party platforms and will also implement custom integrations to your enterprise systems.

Q: Questions?

A: You can reach us via email at or via phone at +1-604-566-9520.