Our proven customer success process gets customers up and running, fast. This is what you can expect from us, along with regular coaching and high-fives.
Once you’re a Jostle customer, you’ll start with a kickoff call with your dedicated Customer Success Manager. We’ll talk you through the steps of onboarding, review your business objectives with your new intranet, and explain how we’ll support you each step of the way.
Check out this onboarding overview for more on what we’ll cover and why.
Our intranet is turnkey and easy to use, making it possible to get started and launch quickly. This means there’s nothing for you to design, assemble, or configure (sigh of relief!). Your time and effort goes into preparing your intranet with content and people information that matters to you.
During onboarding we work towards your objectives and launch date, making sure you’re introduced to key features and functionalities. We also help you identify key people in your organization to help champion your intranet.
We love a good celebration—especially when it involves our customers! Launch days are the best days, and we’re here for you with ideas, best practices, and planning resources to make sure your launch is the first of many exciting milestones with your new intranet.
After the launch day confetti has settled, we help keep momentum going and engagement high. Your Customer Success Manager is here to help you, along with our Support crew, and dedicated resources like our Support Center and Customer Resources Blog. We also connect customers with similar use cases, and share best practices and inspiration whenever we can.